Terms of Use
Nurenta Limited User Agreement
(Owners of Nurenta)
Nurenta provides a collection of online products and services, including but not limited to airtime recharge/Virtual Top Up, data bundle, bills payment, airtime to cash converter (referred to hereafter as “the Service”) subject to the following Terms of Use (“TOU”).
By using the service in any way, you agree to comply with the TOU and any applicable posted guidelines for all services, which may change from time to time. Should you object to any term or condition of the TOU, any guidelines, or any subsequent modifications thereto or become dissatisfied with Nurenta in any way, your only recourse is to immediately discontinue the use of your Nurenta account.
Should any infraction arise, Nurenta has the right but is not obligated to strictly enforce the TOU through self-help, active investigation, litigation and prosecution.
2. THE CONDITIONS TO USE OUR SERVICES
In order to access and use our Services, you must:
2.1) Be at least 18 years of age to be able to access or use the Services or create a Nurenta Account (“User Account”, “Account” “Wallet”), as the Services are not intended for children under 18. The Services are not available to any User previously removed from the Services (or whose User Account have been terminated) by Nurenta. You represent and warrant that you possess the legal right and ability to enter into these Terms and to use the Services in accordance with these Terms;
2.2) Be registered with us on our App or website
By giving Nurenta your BVN, you authorize Nurenta to collect and save your data from the BVN database as part of our Know Your Customer (“KYC”) information to fulfil regulatory requirements. All KYC data collected will be treated as confidential. You also permit us to use your BVN to monitor, prevent and detect fraudulent activities and share the same with CBN-authorised stakeholders, for the purpose of deterring financial and airtime sales fraud.
2.4) Ensure that all User Information you provide to us from time to time is truthful, accurate, current and complete, and you agree not to misrepresent your identity or your User Information. You agree to promptly notify us of changes to your User Information by updating your User account on the App. If we approve of your registration, you will be authorized to use the Services, subject to these Terms and provided that the Services will not be used for fraud.
3.1) You must have carefully read and understood our terms and conditions, privacy policy and disclaimer before signing up.
3.2) You are required to sign up with your real phone number, email and name which must tally with your bank account name.
3.3) A user is entitled to just one account. Any user found with multiple accounts stands the risk of having one of his accounts closed permanently without a refund of his/her balance (if any).
4. TRANSACTING
Your Nurenta wallet can be funded through share and sell airtime transfer, mobile bank transfer/USSD transfer, bank deposit or Paystack(ATM card funding). You are required to log in to our platform, and then choose your preferred mode of funding.
4.1.1) For the airtime to cash feature, It is important to note that VTU airtime is NOT accepted on Nurenta. All airtime sales have to be shared and sell transfers ONLY.
4.1.2) If a user is depositing using the airtime transfer (MTN Share ‘n’ Sell, Airtel Me2u, Glo EasyShare or 9mobile transfer) method, he/she is required to correctly provide the required information, such as amount, network and sender’s airtime number on the app before sending the airtime.
4.1.4) You understand that all airtime deposited to our designated numbers is final and cannot be reversed.
4.1.5) You understand that all money deposited in your wallet is final and cannot be reversed.
4.1.6) You may access the available funds in your Wallet at any time using any of the channels you choose, including your mobile. Whilst we make every reasonable attempt to provide the services as described in our marketing and advert materials, we offer the services “as is” and without any warranties. Transactions include but are not limited to the following: airtime to cash converter, wallet to wallet funds transfer, airtime purchase, bills payment and data purchase.
4.1.7) All payments will be processed in Nigerian local currency i.e. Naira and Kobo.
4.1.8) Each transaction will be identified by a unique Transaction ID, which is used to track and identify all transactions carried out on the Nurenta network. Your Transaction ID is important for a variety of uses, including the settlement of any issues arising from transactions carried out on your account.
4.1.9) Nurenta will send you a receipt of all transactions effected from your Nurenta Account or performed as an Agent; this message may be sent via smartphone notification and email.
4.2.1) Your Account or Wallet will be credited with any deposit made into it, and the funds will be available for your use once the transaction has been approved.
4.2.2) You undertake throughout the duration of your use of Nurenta to comply with anti-fraud and money laundering regulations applicable in Nigeria. In particular, you undertake to respond diligently to any request from Nurenta or a regulatory or judicial authority regarding any anti-fraud and money laundering activity on your Account.
4.2.3) Any breach or suspected breach of the anti-fraud using our airtime to cash converter and money laundering regulations by you constitutes a serious breach of these terms and Conditions and we reserve the right to immediately suspend or close your Account.
4.2.4) The proceeds from suspected fraudulent or money laundering transactions shall be kept by Nurenta Limited pending an internal decision or a judicial or administrative decision.
5. RULES THAT APPLY TO MERCHANT TRANSACTIONS AND THIRD-PARTY WEBSITES
5.1) When making a payment in exchange for services(airtime recharge, data top-up and bills payment) on Nurenta, you will be required to confirm the transaction. At this time, you will also be requested to enter your PIN to authorize the transaction. By entering your PIN to confirm the transaction you agree and confirm that you have authorized the transaction. You cannot directly reverse or cancel any payment once it has been approved by you.
5.2) As we are unable to reverse or charge back any payments made, should you have a dispute with any Merchant, you should resolve such disputes with the Merchant directly.
5.3) Disputes between you and a Merchant will not affect our right to recover payments from you.
6. HOW WE TREAT YOUR PERSONAL INFORMATION?
6.1) Nurenta respects and is committed to protecting your privacy. You understand that by accessing or using the Services and/or submitting your User Information through the Services, you consent to the collection, use, storage and disclosure of your user information as set out in our Privacy Policy.
7. THE SECURITY MEASURES WE PUT IN PLACE FOR YOUR NURENTA ACCOUNT
7.1) When signing up for a Nurenta Account, you will be prompted to confirm your mobile number; Personal Identity Number (PIN); and will be prompted to create a password or TouchID for applicable channels.
7.2) You are responsible for protecting your password and PIN. In view of this, you are responsible for all transactions that occur on your Account as well as applicable channels and you undertake to indemnify us against any claims made in respect of transactions made on your Account. For fingerprint access, you are responsible for ensuring that the fingerprints stored on your smartphone are yours alone and indemnify us against any claims made in respect of transactions made on your Account using fingerprint access.
7.3) If at any time you believe or discover that your password or PIN has been stolen or compromised, we advise that you immediately log in to your Account and change the password or PIN. In the event that you are unable to change your security details, we advise you to contact our Customer Services immediately. We will temporarily suspend your Account to prevent any transactions from being carried out within a reasonable time frame. You will remain responsible for all transactions that occur until your Account is put in suspense.
7.4) Should you dispute any purchase or withdrawal debited to your Account, you will be required to prove that it lacked your authorization. Such transactions will be investigated once we receive an affidavit clearly stating that you had not authorized the transaction, supported by proof of this.
7.5) We reserve the right to immediately suspend or withdraw a User Account or Wallet if we have reasonable grounds to believe that there may be a breach of security of that User Account or Wallet, we suspect unauthorized or fraudulent use of that Account or we are required by law to do so.
7.6) We may ask certain questions to confirm your identity when you call our customer service. Once your identity has been confirmed, we will execute your instructions. However, please note that we will never ask for your Password or PIN. We advise that you do not disclose your Password or PIN to anyone under any circumstances.
7.7) We care about the integrity and security of your User Information. We have implemented commercially reasonable technical and organizational measures designed to secure your User Information from accidental loss and from unauthorized access, use, alteration or disclosure. However, you acknowledge and agree that despite our reasonable security measures, we cannot guarantee that electronic communications over the Internet will be 100% secure and that unauthorized third parties will never be able to defeat those measures or use your User Information for improper purposes. You acknowledge that you are under no obligation to use the Services and that you provide any personal or sensitive information in order to use the Services at your own risk.
8. RESPONSIBILITY
8.1) You are fully responsible for any airtime you sell to Nurenta. By selling airtime to us, you can confirm that it rightfully belongs to you and that it was gotten through a legitimate source.
Nurenta will not be held responsible for any fraudulent airtime being sold to her.
8.2) In a situation where fraudulent cases arise as a result of the airtime you sold to us with detailed proofs, we will be compelled to give out your transaction details to the bodies involved for necessary investigation.
8.3) Nurenta strongly recommend her customers transact with designated phone numbers belonging to them alone. If you feel you are incapacitated at the moment, thereby obligating you to allow the third party to send airtime through you, you shall also take full responsibility for it.
9. FEES AND CHARGES
9.1) Using our airtime to cash converter, Nurenta accepts airtime of all networks. The convenience fee for MTN is 21%, Airtel and 9Mobile is 30%, and Glo at 25%.
9.2) These rates are not fixed. It changes according to the market dynamics(Laws of demand and supply). Nurenta reserves the right to alter the rates at any given point in time to reflect the current market trend without prior notice to customers.
10. FUND WITHDRAWALS
10.1) Nurenta, as the most reliable airtime to cash converter in Nigeria, a N50 charge for any withdrawals to your bank account is applicable. At our own discretion, we can also charge a lesser amount for bank withdrawals.
10.2) Users are to ensure that the bank details provided for payment are correct and also correspond with the name used to sign up on Nurenta. If faulted, such withdrawal will not be honoured.
10.3) After making one Share and Sell (SnS) transaction, you must request a withdrawal and receive the payment for the airtime into your bank account before you sell another airtime.
11. SPAMMING
11.1) By using our app, you have agreed not to spam airtime to cash requests. Initiate genuine airtime requests only. You stand the risk of having your account closed permanently and losing your balances (if any) when found wanting.
11.2) While creating any deposit request using the airtime to cash, endeavour to input correctly the number with which you are using to send the airtime, otherwise, the system considers it as spam.
12. THIRD-PARTY TRANSACTIONS FOR AIRTIME TO CASH
12.1) In a situation where a client allows his transaction to pass through another client before getting to us, Nurenta wishes to state it categorically that the last person that had direct contact with us will bear the full responsibility for the airtime he/she is sending. If by any means the airtime involved is faulted, we might be obligated to give out your details to the relevant authorities.
13. INDEMNITIES THAT APPLY
In addition to any other indemnity clause provided in these Terms, you agree to indemnify, hold harmless and reimburse Nurenta, its affiliates, its agents, licensors, suppliers, contractors and third-party service providers, and their respective employees, members, officers and directors, (Collectively “Indemnified Parties”) from and against any and all claims, losses, suits, damages (actual and consequential), obligations, penalties, any losses arising out of the loss or theft of your User Information or your mobile device or from unauthorized or fraudulent transactions associated with your User Account, fines, liabilities, settlements, costs or debt, and expenses (including, without limitation, court costs and reasonable attorneys’ fees) (“Losses”) arising from or in any way connected to any third-party claims relating to your use of the Services, violation of these Terms, applicable law or any third-party rights, or your fraud or wilful misconduct. This defence and indemnification obligation will survive any termination of these Terms and your use of the Services.
14. PROCEDURES FOR THE SUSPENSION/CLOSURE OF ACCOUNTS
14.1. You agree that to the extent permitted by applicable law, we may, in our sole discretion and without liability to you, terminate (or suspend access to) your use of the Services, Content, or your Account for any reason, including, but not limited to, your breach of these Terms.
14.2. We will not be responsible to you for any direct, indirect, consequential or special damages arising from any act or omission by us or any third party for whom we are responsible; whether arising in contract or statute; or if we close or suspend your Account in accordance with these Terms.
14.3. In any case where your Nurenta Account is closed for any reason and has a balance of funds, you may make a request to our customer service for your balance, and this will be made available to you for withdrawal barring any legal or regulatory provisions preventing such a withdrawal.
15. TERMINATE YOUR USE OF OUR SERVICE
You may terminate your use of our Services at any time upon notice to Nurenta and in accordance with directives provided by Nurenta
Please contact Nurenta for the applicable notice period and requirements.
16. HOW TO CONTACT NURENTA
All notices to Nurenta or you as the case may be, shall be in writing and shall be made via email (Support@nurenta.com) using your email and address provided by you. Customer care is available via our WhatsApp chat channel on our app or call line +2347062242007. We hereby urge you to disregard any other contact details parading itself as Nurenta
17. MODIFICATIONS TO THIS AGREEMENT
We reserve the right at our sole discretion to change, modify or otherwise alter these terms and conditions at any time. Such modifications shall become binding immediately upon posting thereof. You must therefore review this agreement on a regular basis to keep yourself apprised of any changes.
18. OTHER CONSIDERATIONS
18.1. Governing Law. These Terms are made under and will be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without giving effect to any principles that provide for the application of the law of another jurisdiction.
18.2. No Waiver. The failure of Nurenta to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
18.3. Severability. If any provisions of the Terms are found by a court of competent jurisdiction to be invalid, the invalidity of such provision shall not affect the legality, enforceability or validity of the remaining provisions which shall remain in full force and effect.
18.4. Assignment. Nurenta expressly reserves the right to assign, delegate and transfer these Terms and its rights and obligations under these Terms in part or as a whole and including without limitation, to a subsidiary, affiliate, successor or any third party whatsoever without your consent. You shall not transfer, assign or delegate these Terms, or your rights, obligations and User Account in any manner whatsoever under these Terms, to any person or entity without our prior written approval.
18.5. Entire Agreement. These Terms together with our Privacy Policy, guidelines and any other legal notices published by us, shall constitute the entire agreement between us and you with respect to the website/app, the content, products or Services provided by us or through the Website/app. You hereby acknowledge and agree that you are not an employee, agent, partner or joint venture of Nurenta, and you do not have any authority of any kind to bind Nurenta in any respect whatsoever.
These Terms of Use were last updated on the 10th of June, 2020.
